How To Fix The SIM Not Provisioned MM#2 Error
Before performing any of the troubleshooting steps listed below you should first restart your phone. This simple step will dump cache files and data saved in your phone’s memory, refresh the phone connection to the network, and will usually fix this type of problem.
If your are still getting the SIM error message after restarting your device, try the suggested troubleshooting tweaks mapped out below.
Reinsert the SIM card
- Power off your Relay
- Insert a SIM removal tool into the hole on the side of your Relay to eject the SIM card tray. (Note: the SIM card tray is on the side of the Relay near the headset jack port, opposite of the Power and Volume buttons)
- Pull the SIM card tray out
- Remove the SIM card from the tray and then place it back on the tray with with the gold contacts facing up
- Insert the tray back into your Relay
- Power on your Relay
- If you do not have a SIM removal tool, feel free to use a safety pin or a thin paperclip. Please note the tray is fragile so these steps need to be performed with patience and care
Activate the SIM card
In most cases the SIM card that you have will be automatically activated within 24 hours of being inserted in your phone. If after 24 hours the problem still persists then you can try to call an automated number of your carrier, send an SMS ( if supported), or log into the activation page of your carrier’s website and ask them to activate your SIM card.
Contact your service provider
If you have already tried doing the troubleshooting steps listed above and you are still unable to fix SIM not provisioned MM#2 error on your device, then it’s time to contact your service provider. Explain to them what steps you have done so far to fix SIM not provisioned MM2 problem. They will be checking if the problem is caused by their activation server and if it is then you will be given a time frame on when the problem will be fixed.
Get a new SIM card
- Ask the representative about the cost of your new SIM card. Many providers will charge about $20 for a replacement.
- Visit an official store that is owned by your cell phone provider with your phone in hand to retrieve the SIM card. If you don’t have a phone because it was lost or stolen, you can buy one from the store or online. You are not usually required to have a new phone in order to get a SIM card.
- Give the representative your cell phone number and pin number so that he can access your account. He will need to link this new card with your account and reactivate the service.
- Pay for the new SIM card. Insert it into your cell phone and call your voice mail system from the phone to assure that it works.
- Have the provider ship you a new SIM card as an alternative if you do not want to visit the store. When the card arrives it should already be activated to work with your account, simply insert it and call your voice mail. If it doesn’t work, call the cell phone provider to activate the device.